We would like to send a big thank you to all at Onyx for such a smooth and professional operation. We did not incur any major problems and everyone is very pleased with the outcome. The new server is excellent and the sorting of email has been brilliant. Any problems we have had Rob has been available on the telephone and queries have been answered immediately. The upgrade has made a difference to our everyday workload.
Andrew Mountain - Director, CTM Harpley Engineering Ltd, Kings Lynn
We have been dealing with Onyx for our major IT needs along with another company for our Pegasus Opera. We have always found them helpful in every way and nothing is too much trouble and response time is almost immediate. The staff are always friendly and helpful and will tell you in terms you can understand what the problems are and how they are going to fix them.
I have no hesitation at all in recommending Onyx IT as a provider.
Anne-Ferris-Jones - General Manager, Teknomek Industries Ltd, Norwich
Many thanks to all at Onyx for your work in installing our new server and the various upgrading of equipment. The installation went without a hitch which is what we have come to expect in the 5 years we have been working together. Any minor queries on the new system have dealt with efficiently by your staff either by phone or on site visits.
We look forward to the next 5 years of your support to enable us to get the best out of our new computer system.
Childrens Centre, Norfolk
Firstly could I say how reassuring it is to have your guys on the end of the phone if we have any problems! I suppose I’m not alone in having under-estimated the amount of time/distraction I was subjecting myself to as acting IT guru! We still have one or two issues cropping up but your guys are doing a great job.
Colin Chettleburgh - Director, Broadland Catering Equipment, Norwich
Onyx provides the day to day support for our server, email, Microsoft applications, security and peripheral systems. We have found there is someone always available to deal with any problems we encounter and they will go out of their way to ensure it is fixed as soon as possible – even if it is “user error”.
We will be continuing our relationship with Onyx into the future and are grateful for all the help and support they have provided so far.
Financial Controller, Norfolk
As with all companies you can only truly evaluate them when problems occur and you see how they are dealt with. The backup service we have had from you has been second to none, and rest assured that all future IT investment will be done through Onyx.
The ability and eagerness of your support staff to tackle all software and many hardware problems remotely has been a revelation. We used to have to wait hours, if not days, to get niggling problems attended to, but now we have a very impressive rapid response with a high degree of success!
Thanks for the service so far; I am sure that we will enjoy your support for many years to come and I shall highly recommend Onyx wherever possible.
Graham Lincoln - Pressure Systems Division Manager, EDECO, Gt Yarmouth
We approached Onyx IT when we needed to upgrade our IT system from just standalone PCs. Their response was immediate, they came and listened to our requirements and quickly put together a very competitive proposal. Installation of the new hardware and software was swift and went smoothly. Their support since then has always been quick, courteous and effective.
We would not hesitate to recommend Onyx IT to anyone looking for IT support and solutions.
Herbert Woods LLP, Gt Yarmouth
In all our meetings with Onyx we found that they listened to what we needed our network to do and they offered solutions that would provide that. We have now switched IT providers to Onyx and are very happy with the server that they have installed for us.
Kevin Smith - Office Manager, J&S Products Ltd, Norwich
We have utilised the services of Onyx for the last 10 years. During this period they have been responsible for both hardware installation and support. They have been excellent in both aspects and I would recommend their services without hesitation.
It is also nice to do business with pleasant understanding people.
Mark Williams, Director, Longday Foods Limited, Norwich
Broom has endured an extended period of change over the past 12 months during which time Onyx have proven themselves to be a key consistent element. The infrastructure guidance provided by Chris has been invaluable and the support team deal with tickets well within agreed SLAs in a helpful and positive manner. The whole team at Onyx IT have been excellent in their specific areas of support, but just as importantly, acted as a vital sounding board when considering the impact of IT changes on the whole business. This appreciation of the commercial impact of these changes is only made possible by Onyx’s comprehensive approach to understanding the our company, not just re-selling products and services.
Matthew Harvey - Financial Controller, Broom Boats, Norwich, Norfolk
Just an e-mail to say many thanks to you and your team for a fantastic job on the IT works that have been carried out during the past few days and indeed the preliminary works done by Rob Taylor and his team over the past two weeks. The whole operation has been extremely well planned and executed, with the minimum of disruption to us. We have found ever member of your team to be extremely professional and methodical in their approach, with sound advice at every turn.
With these works, combined with the software upgrades and the newly formed support agreement with Onyx, both my Directors and I feel confident of a strong and developing relationship between the two companies.
Many thanks again.
Miles Watson, Hubbard Architectural Metalwork, Norwich
Whilst initially your organisation acted as a supplier of IT equipment, over a number of years this has developed not just as a preferred supplier but as IT Consultants, genuinely looking after our interests as we develop.
I do not believe that the current situation of 120 employees, across 9 sites and 12 servers and including remote working and a mixture of laptops, desktops working within an extremely reliable system with minimal downtime would have been achieved without your considerable input.
We have relied on Onyx as a one stop shop to supply, install and maintain our hardware and software. In our time working with Onyx they have proven themselves to be reliable and proficient as well as knowledgeable about the needs of our business. They have often been proactive in suggesting ways that we can improve and update our systems to ensure our systems remain secure, as new technology has come to the market.
Paul Orriss - Director, Gipping Construction, Ipswich
Just a quick note to say thank you and the technical team at Onyx for the service provided during our recent network upgrade, it was about as painless as we could wish for. We look forward to developing a long term relationship with Onyx as our IT supplier and would have no hesitation in recommending your services to any other company in the market for IT expertise.
Richard Guise - Managing Director, MP Eastern Ltd, Lowestoft
We recently moved IT provider to Onyx, having been with our previous provider for approximately 10 years.
Onyx provided a professional proposal and during the provision of the new server and new desktops, the changeover was remarkably smooth and we were kept fully informed of all matters relating to the procedure.
Since Onyx have taken over the day to day management and maintenance of the IT equipment nothing has been to problematic for them, with all members of staff providing fast and efficient service to any problems.
I would have no hesitation in recommending Onyx as an IT provider for other businesses considering a change, they are extremely proactive, helpful and provide a first class service.
Sam Kingston - Partner, Roche Chartered Surveyors, Norwich
Since the purchase of our first server ten years ago and numerous personal computers and subsequent servers since, Onyx IT have consistently delivered quality products, support and service to the highest standard and professionalism.
I look forward to our continued relationship well into the future.
Signs Express, Norwich
Earlier this year we replaced our server and a number of our older workstations. As we were not happy with the service being provided to us by our existing IT provider at that time, we decided to take the opportunity to “shop around” for both the replacement equipment and a potential new support provider.
Although we are still a relatively new customer in terms of the ongoing support, to date we cannot fault the service and are very happy that we selected Onyx.
Su Harvey - Director, Personnel People, Norwich
We are a firm of Chartered Accountants and it is vital that our IT hardware and software runs smoothly. This is where our relationship with Onyx comes in, where they give us excellent support, without delay.
They have provided us with a professional and efficient support with a proactive approach for over 15 years and we would not hesitate in recommending them to other businesses.