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At the start of 2009, Hubbards were using ad hoc IT support from a provider several miles away, plus a formal support contract with a national company. “The major company’s performance was extremely poor,” recalls Miles. “They weren’t delivering the service that we were paying for.”
With Dimensions live in October 2009, Hubbards decided on a comprehensive ‘root and branch’ review and upgrade of its IT infrastructure, including hardware, software, security and support. “I had a great deal of contact with Onyx and was extremely impressed with their performance during every aspect of the upgrade,” says Miles Watson, who managed the review. “The way they took the time to understand the real needs of the business really stood out.”
Onyx upgraded a number of workstation PCs as well as Hubbards’ server, adding anti-spam and anti-virus capabilities and a new backup system using data tape. A support agreement is now in place with Onyx, replacing previous arrangements, and the two firms are collaborating in the compilation of an IT policy for Hubbards.
As Miles explains, the IT upgrade delivered a sharp improvement to the effectiveness of the Hubbards office. “Our computers and server are working more quickly and efficiently, which will certainly help when resolving customer issues,” he says. “Our new backup system lets us restore files from several weeks ago, as opposed to just the previous two days.”
For Mark Hubbard, the IT policy is a key development. “We’re so much further forward now in terms of professionally understanding our IT responsibilities,” he comments.