Network & server installation, configuration & support in Norwich, Norfolk
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Ongoing IT support contract
Like all companies in the current climate, 316 is mindful of the need to control costs, both at the point of purchase and equally as important, going forward. “We were also looking at what ‘on-costs’ we were likely to incur,” notes Nick. “The Peterborough firm were using off-the-shelf products that involved a lot of renewal and licensing costs, whereas Onyx have found ways to offer equally good service at a reasonable cost, without these recurring updates. We also felt that Onyx were better at scaling their solutions to individual company like us, rather than the more one solution suits all approach that other companies seem to adopt. And, although it wasn’t all about price, Onyx’s proposal was marginally cheaper.”
Distance no object
Onyx’s location in Norwich, over 60 miles (97km) from 316, might have raised concerns, but Nick isn’t worried. “Obviously, for support purposes, Peterborough would have been the better option,” he admits. “But I’m happy with the agreement that Onyx have put in place. Initially, I did have reservations about using a remote supplier, but no longer. As long as Onyx are monitoring our systems on a daily basis – which they will be – we should be able to get support when we need it.”
Trust and belief
Overall, Nick is more than happy with Onyx’s service and general approach. “Their proposal was clear and concise, and they always come across as friendly, without being too pushy,” he says. “It’s taken us a while to commit to a purchase, but they’ve never strayed from that kind of approach. They’ve been happy to come over here and see us, and to provide contact details for existing clients, who all had very good things to say. For Nick, the choice of partner is about trust as much as capability. “At the end of the day, we’re not IT people; we’re engineers,” he says. “Suppliers can send us pages of information on their solutions, but at the end of the day we have to believe that they’ll provide us with a good system. It all comes down to deciding who has your best interests at heart.”
