Network & server installation, configuration & support in Norwich, Norfolk
Free consultation 01603 414142
Server and network upgrade
New workstations; Integrated email, calendar and document management solution; Ongoing support contract
“Onyx’s written proposal was very thorough, with plenty of background information on the hardware and software they were recommending,” recalls Caroline. “They seemed to understand where we were, and where we wanted to be. They appreciated that we had limited knowledge in-house, and also that our resources were limited. We didn’t want to spend money unnecessarily. For example, there was a potential issue with the capacity of our broadband connections, but instead of pushing us to upgrade, Onyx honestly admitted that we might be able to continue with our existing setup. Finally, they were local, which was the clincher for me.”
“We did some research into the specifications of each proposal, so we could compare prices,” says David. “The solution proposed by Onyx was comprehensive, cost-effective and backed up by the right support knowledge. Their proposal was far more robust and in-depth than those of the other providers. So we chose them.”
Support on tap
Under an ongoing service agreement, Age Concern Norfolk enjoys responsive, ‘on tap’ IT support from Onyx, with remote monitoring of server performance. “Now, all we have to deal with in-house is users’ problems, which are gradually decreasing,” observes Caroline. “And if a complex issue does come up, we have Onyx to turn to. They know the setup, so they never have to ask us tricky configuration questions. They’re also happy to explain the more basic solutions, so we can try to solve the issue ourselves next time.”
The arrangement with Onyx has freed up staff time, with important benefits. “We’re a small organisation with limited staff resources,” David points out. “Caroline’s role includes many administrative functions, not just IT, so dealing with technical problems takes her away from other important areas, such as health and safety.”
