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Complete IT infrastructure upgrade
Ongoing service and support contract

Enhanced capability

The sharp increase in processing power has allowed Raepak to make its customer dealings far more agile and responsive. “This upgrade will transform our business,” says Andrew. “Before, we were at risk of data loss and our systems were running slowly. Now, we can produce automatic quotes in ACT! literally in seconds, allowing us to generate and email multiple quotes for clients, and potentially confirm their order, while they’re still on the phone.

Quotes also include an image, so the customer can confirm they have the right product, or we can follow up with a physical sample.”

In summary, Andrew reflects on his working relationship with Onyx. “I’m very happy with the kit that’s been delivered, and the installation went more smoothly than I could have hoped,” he says. “Support has been excellent, even with the odd issue in ACT! that are nothing to do with Onyx. They’re doing all the right things, and we’re already seeing them as friends as well as business colleagues.”

 

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