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Onyx’s approach has been to focus on business objectives instead of getting bogged down in detailed technical specifications. ‘Because I don’t have an IT background, I need someone to explain the issues to me in a way I can understand, which Chris is very good at,’ says Tracey.
‘You don’t have to be an expert to manage IT, as long as you know what you want to achieve. We knew our existing arrangement wasn’t working, but we needed someone to tell us how to move forward. And we obviously didn’t want someone who would leave us in the same sorts of difficulties we’d had before.’
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