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Raepak is a distributor of high-quality packaging components such as bottles, sprays, lotion pumps and closures for the personal care, cosmetics and pharmaceutical industries. Raepak approached Onyx when the need to renew its infrastructure – and supplier partnership –became clear. “Our computer equipment was getting a bit dated,” said MD Andrew Paterson.
“As a safeguard against disaster, I was taking a virtual backup of our data. For whatever reason, our incumbent IT provider didn’t like that, and advised us that we needed to find a new supplier. To be honest, although they were doing a good job in many ways, the relationship was too distant. We needed more of a partnership. So we decided to look at the support side too, as well as buying new equipment.”
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