Hosted Telephony (VoIP)

Moving to VoIP, cloud hosted telephony, such as 3CX, brings many business benefits including flexibility and reduced costs.

Why VoIP?

At Onyx IT, with cloud hosted PBX systems like 3CX*, we can tailor your communication solutions for internet, mobile phones, mobile devices, and hosted VoIP to suit your business needs and the requirements of your sector.
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Quick Setup

Users can be set up in minutes. The system can scale up and down to add new users or review teams in no time, with no disruption to service. The 3CX platform is quick and easy to set up, run, and personalize.
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Call & Chat Security

Hosted Voice, including 3CX, has built-in disaster recovery solutions and can reroute calls to mobile should anything happen. With Microsoft Teams, calls and meetings allow safety and security options. With chats, sensitivity label policies can be set up, and privacy settings can be defined for individual Teams groups.
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Reduced Costs

On average, businesses save 35% by adopting VoIP like 3CX and moving away from landlines. With Microsoft Teams, 2 to 10,000 can meet – allowing not just teams, departments, or company calls, but cost-effective online conferences and events to take place.
*Private Branch eXchange – a business telephone system offering multiple in and outbound lines, call routing, voicemail, and call management features.
If you’d like to better understand what benefits your company could see from moving to VoIP, hosted VoIP, or implementing 3CX, simply get in touch and arrange a consultation with one of our experts.
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Clear Communication

Communication is essential for businesses, high-quality, reliable, and cost-effective solutions are key. At Onyx IT, we can provide you with effective Cloud hosted call solutions delivering excellent call quality, internal collaboration solutions, and in-depth call and messaging analysis. Our solution is easy to sync, provides voicemail and on-hold music. It also runs automatic software updates, for security, and to protect your business from telephony toll fraud.

Struggling to Communicate?

Effective communication is vital in today’s dynamic business world. Traditional phones and subpar VoIP solutions can hamper productivity and efficiency:
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Reliability Issues

Regular phones and poor VoIP often lead to call disruptions, drops, and frustrated clients and colleagues.
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Limited Mobility

Conventional phone systems confine employees to their desks, hindering flexibility and remote work.
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Lack of Features

Outdated systems lack modern features like voicemail-to-email and video conferencing.
Let Onyx IT help you streamline your communication process, reduce costs, and elevate your business to new heights.

Experience Seamless Communication with Onyx

Our VoIP solution tackles these issues, providing:
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Reliable, high-quality calls, even during peak usage
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Enhanced mobility for remote work and seamless connectivity
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Advanced features, including voicemail-to-email and video conferencing

Client Testimonials

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Onyx have been our IT providers for the last 20 years and the service they provide to us is outstanding.

They consistently work with us to improve our systems to ensure the IT technology we work with meets the needs of the business and our staff. Working with Onyx is a true partnership and not a typical supplier/customer relationship.”

NWES Group

Hosted Telephony

Ready to Transform Your Communication? Contact Us Now!

Don’t let communication challenges hinder your business. Elevate your communication with our VoIP solution. Contact us to discover how our technology empowers your organization in today’s competitive market.


Hosted telephony, also known as hosted VoIP (Voice over Internet Protocol), is a service where the telephony system is hosted in the cloud rather than on-premise. Onyx offers comprehensive hosted telephony services including system installation, management, maintenance, and support, providing businesses with flexible and scalable communication solutions.
Hosted telephony offers several benefits including cost savings, scalability, and flexibility. It eliminates the need for traditional phone systems and ongoing maintenance costs. Additionally, it allows your team to communicate effectively from anywhere, supporting remote work with features like call forwarding, voicemail to email, and conferencing.
Yes, Onyx ensures that our hosted telephony services are both reliable and secure. Our solutions include built-in redundancy and failover capabilities to maintain service continuity. Security measures such as encrypted communications and secure data storage are standard to protect your information and comply with regulatory requirements.
Absolutely! Onyx specializes in tailoring hosted telephony solutions to match the unique needs of each business. Whether you need enhanced features for customer service teams, integration with other business systems, or scalability to accommodate growth, we can create a solution designed specifically for your operational requirements.
Our hosted telephony services include a wide range of features such as auto-attendants, call queuing, direct inward dialing, mobile twinning, voicemail to email, and detailed call analytics. These features are designed to enhance productivity and improve customer interactions.
Onyx manages the entire migration process to hosted telephony from your current system. This includes a detailed assessment of your current communication needs, planning the migration to minimize disruption, and full implementation and testing of the new system to ensure it meets your expectations.