IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-
  • telephone, remote and on-site IT support
  • professional and friendly service
  • proactive monitoring to identify potential issues
  • responsive and reliable technical support when things go wrong
  • scalable & competitive IT support contracts

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Gasway Services Ltd

Massive thanks to the Onyx team for your ongoing superb service and everything we have achieved together in 2018. Not just from a technical standpoint but the task management, personal attitudes and communication of everyone makes for Onyx being a pleasure to deal with. Over and above the requirements of the day to day support we have managed to make huge advancements in the improving, organising & simplifying of hardware, software and strategy. The partnership of BCC and Onyx is a real success story - long may it continue!

Bill Cleyndert & Company

We have been working side by side with Onyx for over fifteen years and their continued excellent level of service and commitment shows they remain at the top of their game. We have a huge amount of trust in Onyx to deliver every time and an unrivalled relationship that keeps us on top of new developments in technology and security including our migration to Microsoft Office 365

The Thursford Collection

We have had the pleasure of working with Onyx IT for several years. Their level of support, advice and response is always exceptional. Their knowledge spans everything we need within our business on a day to day basis, from networking and infrastructure, desktop and laptop supply, repair, software installations and even sometimes just advice on the most effective or cost effective route to get the job done. I would have no hesitation in recommending the team at Onyx IT.

ISN Europe

Gipping have worked with Onyx since 2004, they oversee our whole IT installation, providing support to both our head office and construction sites. In a world where we are ever more reliant on our IT systems Onyx are pro-active in resolving issues before they cause problems to our operations enabling us to focus on our core business. We would have no hesitation in recommending Onyx and the service they provide to other Companies.

Gipping Construction
As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.