IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-
  • telephone, remote and on-site IT support
  • professional and friendly service
  • proactive monitoring to identify potential issues
  • responsive and reliable technical support when things go wrong
  • scalable & competitive IT support contracts

Onyx have provided us with an excellent level of service over many years. Nothing is too much trouble for the team at Onyx and the speed at which they respond is very impressive. As well as hands on support and monitoring of our network, Onyx give us advice and guidance on IT storage, systems and back up and will always help us in choosing and setting up new computers and input devices – invaluable, as we no longer have that expertise in-house

Hilary Mc Donald - CEO, Age UK Norfolk

Gipping have worked with Onyx since 2004, they oversee our whole IT installation, providing support to both our head office and construction sites. In a world where we are ever more reliant on our IT systems Onyx are pro-active in resolving issues before they cause problems to our operations enabling us to focus on our core business. We would have no hesitation in recommending Onyx and the service they provide to other Companies.

Paul Orriss - Director, Gipping Construction

We’ve been using Onyx for our IT needs for over 20 years and in this day and age any server or pc downtime can be costly for any business. The network set up, server back up and monitoring fits our business needs and allows us to concentrate on operating our business without technical difficulties. Onyx have kept us up to speed with the latest operating systems, cyber protection and legislation of GDPR along with plenty of sound advice along the way. Any issues are logged online or by phone, dealt with speedily and often explained in layman’s terms which is always helpful!

Matt Bye - Managing Director, Broadland Windows Ltd

Massive thanks to the Onyx team for your ongoing superb service and everything we have achieved together in 2018. Not just from a technical standpoint but the task management, personal attitudes and communication of everyone makes for Onyx being a pleasure to deal with. Over and above the requirements of the day to day support we have managed to make huge advancements in the improving, organising & simplifying of hardware, software and strategy. The partnership of BCC and Onyx is a real success story - long may it continue!

Jonathan Rickett - Bill Cleyndert & Company

We would like to send a big thank you to all at Onyx for such a smooth and professional operation. We did not incur any major problems and everyone is very pleased with the outcome. The new server is excellent and the sorting of email has been brilliant. Any problems we have had Onyx have been available on the telephone and queries have been answered immediately. The upgrade has made a difference to our everyday workload.

Andrew Mountain - Director, CTM Harpley Engineering Ltd
As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.