IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-
  • telephone, remote and on-site IT support
  • professional and friendly service
  • proactive monitoring to identify potential issues
  • responsive and reliable technical support when things go wrong
  • scalable & competitive IT support contracts

We have had the pleasure of working with Onyx IT for several years. Their level of support, advice and response is always exceptional. Their knowledge spans everything we need within our business on a day to day basis, from networking and infrastructure, desktop and laptop supply, repair, software installations and even sometimes just advice on the most effective or cost effective route to get the job done. I would have no hesitation in recommending the team at Onyx IT.

ISN Europe

We have used Onyx IT for nearly 10 years and their service has been simply great! They manage all our issues and using proactive monitoring they inform us of potential issues and put solutions in place often before a problem occurs. If a problem does arise they get back to us quickly and always provide a clear definition of the issue and quick resolution. One key element to Onyx’s service is their willingness in liaising directly with the 3rd party software providers of our Finance and CRM software packages and this gives me huge confidence in our whole IT infrastructure. Onyx-IT are not just a supplier to Raepak, they are an extension of our company and I would absolutely recommend them.

Raepak Ltd

Since 2011 Onyx has been providing first class IT support to my predecessors and they have continued to deliver professional and efficient IT support, with any problems we report being handled quickly. In addition, they have ensured that the recent project to upgrade our devices in preparation for our Sage 200 upgrade has been carried out in a smooth and effective way. Onyx have also assisted with the installation and maintenance of the Broom Marina public wireless and Vodafone phone system with both projects being successfully completed in the usual professional manner. We have no hesitation in recommending their services.

Broom Boats

We would like to send a big thank you to all at Onyx for such a smooth and professional operation. We did not incur any major problems and everyone is very pleased with the outcome. The new server is excellent and the sorting of email has been brilliant. Any problems we have had Onyx have been available on the telephone and queries have been answered immediately. The upgrade has made a difference to our everyday workload.

CTM Harpley Engineering Ltd

Gipping have worked with Onyx since 2004, they oversee our whole IT installation, providing support to both our head office and construction sites. In a world where we are ever more reliant on our IT systems Onyx are pro-active in resolving issues before they cause problems to our operations enabling us to focus on our core business. We would have no hesitation in recommending Onyx and the service they provide to other Companies.

Gipping Construction
As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.