IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-
  • telephone, remote and on-site IT support
  • professional and friendly service
  • proactive monitoring to identify potential issues
  • responsive and reliable technical support when things go wrong
  • scalable & competitive IT support contracts

We have used Onyx for all our IT service needs for the past 10 years now. We always find them to be extremely efficient, effective and professional in everything they have done and continue to do for Pentaco Construction and would recommend them without hesitation.

Pentaco Construction

We have used Onyx IT for nearly 10 years and their service has been simply great! They manage all our issues and using proactive monitoring they inform us of potential issues and put solutions in place often before a problem occurs. If a problem does arise they get back to us quickly and always provide a clear definition of the issue and quick resolution. One key element to Onyx’s service is their willingness in liaising directly with the 3rd party software providers of our Finance and CRM software packages and this gives me huge confidence in our whole IT infrastructure. Onyx-IT are not just a supplier to Raepak, they are an extension of our company and I would absolutely recommend them.

Raepak Ltd

As the Insight group continue to evolve and grow we rely heavily on Onyx IT to support our complex multi-site, multi-company IT infrastructure, from basic user help and assistance to complex and mission critical server administration and everything in between. The Onyx IT team are approachable, professional and extensively knowledgeable, a one stop solution for all of our IT needs. Data security and disaster recovery is a key focus of their support for us in the heavily regulated financial industry. We all sleep a little easier knowing Onyx's 24-hour monitoring is in place. I have no hesitation in recommending their services.

Insight Financial Associates

Since 2011 Onyx has been providing first class IT support to my predecessors and they have continued to deliver professional and efficient IT support, with any problems we report being handled quickly. In addition, they have ensured that the recent project to upgrade our devices in preparation for our Sage 200 upgrade has been carried out in a smooth and effective way. Onyx have also assisted with the installation and maintenance of the Broom Marina public wireless and Vodafone phone system with both projects being successfully completed in the usual professional manner. We have no hesitation in recommending their services.

Broom Boats

We have been working side by side with Onyx for over fifteen years and their continued excellent level of service and commitment shows they remain at the top of their game. We have a huge amount of trust in Onyx to deliver every time and an unrivalled relationship that keeps us on top of new developments in technology and security including our migration to Microsoft Office 365

The Thursford Collection
As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.