IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-
  • telephone, remote and on-site IT support
  • professional and friendly service
  • proactive monitoring to identify potential issues
  • responsive and reliable technical support when things go wrong
  • scalable & competitive IT support contracts

Onyx have repeatedly been very swift to respond and to solve any IT issues we have had and I would recommend them every time. With a confident, knowledgeable and co-operative team, Onyx quickly get to the cause of any problem and many times they have actually resolved issues before we have been aware of them!

Signs Express Norwich

We’ve been using Onyx for our IT needs for over 20 years and in this day and age any server or pc downtime can be costly for any business. The network set up, server back up and monitoring fits our business needs and allows us to concentrate on operating our business without technical difficulties. Onyx have kept us up to speed with the latest operating systems, cyber protection and legislation of GDPR along with plenty of sound advice along the way. Any issues are logged online or by phone, dealt with speedily and often explained in layman’s terms which is always helpful!

Broadland Windows Ltd

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Gasway Services Ltd

Since 2011 Onyx has been providing first class IT support to my predecessors and they have continued to deliver professional and efficient IT support, with any problems we report being handled quickly. In addition, they have ensured that the recent project to upgrade our devices in preparation for our Sage 200 upgrade has been carried out in a smooth and effective way. Onyx have also assisted with the installation and maintenance of the Broom Marina public wireless and Vodafone phone system with both projects being successfully completed in the usual professional manner. We have no hesitation in recommending their services.

Broom Boats

I have personally worked with Onyx now for nearly 20 years from the inception of our first company and have helped us evolve over this time steering us in the right direction with all our IT requirements, taking the time to understand our business and what is important to us. Onyx have implemented solutions such as system monitoring which has meant that the majority of day to day problems are fixed before we even become aware of them. Both friendly and professional their knowledge base is excellent and I am looking forward to working with them for the next 20 years!

Spectra Packaging Ltd
As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.