IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-

telephone, remote and on-site IT support
professional and friendly service
proactive monitoring to identify potential issues
responsive and reliable technical support when things go wrong
scalable & competitive IT support contracts

We’ve been using Onyx for our IT needs for over 20 years and in this day and age any server or pc downtime can be costly for any business. The network set up, server back up and monitoring fits our business needs and allows us to concentrate on operating our business without technical difficulties. Onyx have kept us up to speed with the latest operating systems, cyber protection and legislation of GDPR along with plenty of sound advice along the way. Any issues are logged online or by phone, dealt with speedily and often explained in layman’s terms which is always helpful!
Broadland Windows Ltd

We would like to send a big thank you to all at Onyx for such a smooth and professional operation. We did not incur any major problems and everyone is very pleased with the outcome. The new server is excellent and the sorting of email has been brilliant. Any problems we have had Onyx have been available on the telephone and queries have been answered immediately. The upgrade has made a difference to our everyday workload.
CTM Harpley Engineering Ltd

I have personally worked with Onyx now for nearly 20 years from the inception of our first company and have helped us evolve over this time steering us in the right direction with all our IT requirements, taking the time to understand our business and what is important to us. Onyx have implemented solutions such as system monitoring which has meant that the majority of day to day problems are fixed before we even become aware of them. Both friendly and professional their knowledge base is excellent and I am looking forward to working with them for the next 20 years!
Spectra Packaging Ltd

We have used Onyx IT for nearly 10 years and their service has been simply great! They manage all our issues and using proactive monitoring they inform us of potential issues and put solutions in place often before a problem occurs. If a problem does arise they get back to us quickly and always provide a clear definition of the issue and quick resolution. One key element to Onyx’s service is their willingness in liaising directly with the 3rd party software providers of our Finance and CRM software packages and this gives me huge confidence in our whole IT infrastructure. Onyx-IT are not just a supplier to Raepak, they are an extension of our company and I would absolutely recommend them.
Raepak Ltd

Onyx have provided us with an excellent level of service over many years. Nothing is too much trouble for the team at Onyx and the speed at which they respond is very impressive. As well as hands on support and monitoring of our network, Onyx give us advice and guidance on IT storage, systems and back up and will always help us in choosing and setting up new computers and input devices – invaluable, as we no longer have that expertise in-house
Age UK Norfolk

As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.