IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-

telephone, remote and on-site IT support
professional and friendly service
proactive monitoring to identify potential issues
responsive and reliable technical support when things go wrong
scalable & competitive IT support contracts

We have used Onyx for all our IT service needs for the past 10 years now. We always find them to be extremely efficient, effective and professional in everything they have done and continue to do for Pentaco Construction and would recommend them without hesitation.
Pentaco Construction

Onyx have provided us with an excellent level of service over many years. Nothing is too much trouble for the team at Onyx and the speed at which they respond is very impressive. As well as hands on support and monitoring of our network, Onyx give us advice and guidance on IT storage, systems and back up and will always help us in choosing and setting up new computers and input devices – invaluable, as we no longer have that expertise in-house
Age UK Norfolk

Onyx have been our IT providers for the last 20 years and the service they provide to us is outstanding. They consistently work with us to improve our systems to ensure the IT technology we work with meets the needs of the business and our staff. Working with Onyx is a true partnership and not a typical supplier/customer relationship.
NWES Group

As the Insight group continue to evolve and grow we rely heavily on Onyx IT to support our complex multi-site, multi-company IT infrastructure, from basic user help and assistance to complex and mission critical server administration and everything in between. The Onyx IT team are approachable, professional and extensively knowledgeable, a one stop solution for all of our IT needs. Data security and disaster recovery is a key focus of their support for us in the heavily regulated financial industry. We all sleep a little easier knowing Onyx's 24-hour monitoring is in place. I have no hesitation in recommending their services.
Insight Financial Associates

Onyx have repeatedly been very swift to respond and to solve any IT issues we have had and I would recommend them every time. With a confident, knowledgeable and co-operative team, Onyx quickly get to the cause of any problem and many times they have actually resolved issues before we have been aware of them!
Signs Express Norwich

As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.