IT Support

Most SMEs know that technology is vital but can’t justify qualified professional in-house IT support, so they can suffer the frustration of IT problems eating up time that could be better spent on developing the business.

We offer another way, by taking on the role of IT support and offering impartial advice and valuable expertise without the overhead of additional staff.

With nearly every business now dependent on IT systems, professional IT support has become essential, and for most businesses outsourcing this service is the natural choice. With a team of qualified and experienced technicians we will always have someone available morning, noon or night to fix your problem, and if we can’t resolve your problem remotely we will have an engineer on site to you within hours.

As a single organisation Onyx IT can provide:-
  • telephone, remote and on-site IT support
  • professional and friendly service
  • proactive monitoring to identify potential issues
  • responsive and reliable technical support when things go wrong
  • scalable & competitive IT support contracts

Gipping have worked with Onyx since 2004, they oversee our whole IT installation, providing support to both our head office and construction sites. In a world where we are ever more reliant on our IT systems Onyx are pro-active in resolving issues before they cause problems to our operations enabling us to focus on our core business. We would have no hesitation in recommending Onyx and the service they provide to other Companies.

Gipping Construction

Massive thanks to the Onyx team for your ongoing superb service and everything we have achieved together in 2018. Not just from a technical standpoint but the task management, personal attitudes and communication of everyone makes for Onyx being a pleasure to deal with. Over and above the requirements of the day to day support we have managed to make huge advancements in the improving, organising & simplifying of hardware, software and strategy. The partnership of BCC and Onyx is a real success story - long may it continue!

Bill Cleyndert & Company

Onyx have repeatedly been very swift to respond and to solve any IT issues we have had and I would recommend them every time. With a confident, knowledgeable and co-operative team, Onyx quickly get to the cause of any problem and many times they have actually resolved issues before we have been aware of them!

Signs Express Norwich

As the Insight group continue to evolve and grow we rely heavily on Onyx IT to support our complex multi-site, multi-company IT infrastructure, from basic user help and assistance to complex and mission critical server administration and everything in between. The Onyx IT team are approachable, professional and extensively knowledgeable, a one stop solution for all of our IT needs. Data security and disaster recovery is a key focus of their support for us in the heavily regulated financial industry. We all sleep a little easier knowing Onyx's 24-hour monitoring is in place. I have no hesitation in recommending their services.

Insight Financial Associates

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Gasway Services Ltd
As an established company we have been doing this for a long while, but dont just take our word on how good we are - read the quotes from our customers and we will always be happy to provide reference sites for you to speak to.

Get in touch with us today.