Voice over IP and Hosted Voice

Is Hosted Voice the right choice for my Business?

Many businesses have previously opted for ISDN Telephone System. ISDN is a system that has been in place for the last three decades and whilst it may be viewed as reliable, it is now legacy technology. When reviewed against newer developments in VoIP, ISDN is now expensive, very inflexible and contains outdated features.
Therefore, many businesses are now adopting Hosted VoIP due to the setup and management being simple, easy to scale and very cost effective.
All you need is a phone connected to the internet and a seat within the hosted voice plat­form, which after the initial setup can be achieved very quickly.

What are the main benefits of switching to Hosted Voice?

Reduced Costs: You can save 35% on average by adopting IP Voice instead of traditional phone lines.
Disaster Recovery: With Hosted Voice, your environments are built with disaster recovery options should an outage occur, meaning it’s easy to reroute calls to mobiles or alternative telephone lines.
Feature-rich: From easy sync ability and mobile twinning to in-built music on hold and voicemail to email settings, the range of features available enables you to manage your business communications effectively.
Quick Setup for Users: Users can be set up in minutes, with add-ons and changes made quickly and simply. Plus, it’s easy to scale and add new users with no disruption.
Software Assurance: You benefit from constant access to the latest automatic software up­dates which protect your business from telephony toll fraud.
Trusted Environment: With years of experience, VoIP phone systems are adopted by thousands of business users in the UK already so you can be rest-assured that it’s trusted.

Get in touch with us today.

We’ve been using Onyx for our IT needs for over 20 years and in this day and age any server or pc downtime can be costly for any business. The network set up, server back up and monitoring fits our business needs and allows us to concentrate on operating our business without technical difficulties. Onyx have kept us up to speed with the latest operating systems, cyber protection and legislation of GDPR along with plenty of sound advice along the way. Any issues are logged online or by phone, dealt with speedily and often explained in layman’s terms which is always helpful!

Broadland Windows Ltd

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Gasway Services Ltd

We have used Onyx IT for nearly 10 years and their service has been simply great! They manage all our issues and using proactive monitoring they inform us of potential issues and put solutions in place often before a problem occurs. If a problem does arise they get back to us quickly and always provide a clear definition of the issue and quick resolution. One key element to Onyx’s service is their willingness in liaising directly with the 3rd party software providers of our Finance and CRM software packages and this gives me huge confidence in our whole IT infrastructure. Onyx-IT are not just a supplier to Raepak, they are an extension of our company and I would absolutely recommend them.

Raepak Ltd

As the Insight group continue to evolve and grow we rely heavily on Onyx IT to support our complex multi-site, multi-company IT infrastructure, from basic user help and assistance to complex and mission critical server administration and everything in between. The Onyx IT team are approachable, professional and extensively knowledgeable, a one stop solution for all of our IT needs. Data security and disaster recovery is a key focus of their support for us in the heavily regulated financial industry. We all sleep a little easier knowing Onyx's 24-hour monitoring is in place. I have no hesitation in recommending their services.

Insight Financial Associates

Massive thanks to the Onyx team for your ongoing superb service and everything we have achieved together in 2018. Not just from a technical standpoint but the task management, personal attitudes and communication of everyone makes for Onyx being a pleasure to deal with. Over and above the requirements of the day to day support we have managed to make huge advancements in the improving, organising & simplifying of hardware, software and strategy. The partnership of BCC and Onyx is a real success story - long may it continue!

Bill Cleyndert & Company