Voice over IP and Hosted Voice

Is Hosted Voice the right choice for my Business?

Many businesses have previously opted for ISDN Telephone System. ISDN is a system that has been in place for the last three decades and whilst it may be viewed as reliable, it is now legacy technology. When reviewed against newer developments in VoIP, ISDN is now expensive, very inflexible and contains outdated features.
Therefore, many businesses are now adopting Hosted VoIP due to the setup and management being simple, easy to scale and very cost effective.
All you need is a phone connected to the internet and a seat within the hosted voice plat­form, which after the initial setup can be achieved very quickly.

What are the main benefits of switching to Hosted Voice?

Reduced Costs: You can save 35% on average by adopting IP Voice instead of traditional phone lines.
Disaster Recovery: With Hosted Voice, your environments are built with disaster recovery options should an outage occur, meaning it’s easy to reroute calls to mobiles or alternative telephone lines.
Feature-rich: From easy sync ability and mobile twinning to in-built music on hold and voicemail to email settings, the range of features available enables you to manage your business communications effectively.
Quick Setup for Users: Users can be set up in minutes, with add-ons and changes made quickly and simply. Plus, it’s easy to scale and add new users with no disruption.
Software Assurance: You benefit from constant access to the latest automatic software up­dates which protect your business from telephony toll fraud.
Trusted Environment: With years of experience, VoIP phone systems are adopted by thousands of business users in the UK already so you can be rest-assured that it’s trusted.

Get in touch with us today.

Onyx have repeatedly been very swift to respond and to solve any IT issues we have had and I would recommend them every time. With a confident, knowledgeable and co-operative team, Onyx quickly get to the cause of any problem and many times they have actually resolved issues before we have been aware of them!

Signs Express Norwich

We have had the pleasure of working with Onyx IT for several years. Their level of support, advice and response is always exceptional. Their knowledge spans everything we need within our business on a day to day basis, from networking and infrastructure, desktop and laptop supply, repair, software installations and even sometimes just advice on the most effective or cost effective route to get the job done. I would have no hesitation in recommending the team at Onyx IT.

ISN Europe

We have used Onyx IT for nearly 10 years and their service has been simply great! They manage all our issues and using proactive monitoring they inform us of potential issues and put solutions in place often before a problem occurs. If a problem does arise they get back to us quickly and always provide a clear definition of the issue and quick resolution. One key element to Onyx’s service is their willingness in liaising directly with the 3rd party software providers of our Finance and CRM software packages and this gives me huge confidence in our whole IT infrastructure. Onyx-IT are not just a supplier to Raepak, they are an extension of our company and I would absolutely recommend them.

Raepak Ltd

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Gasway Services Ltd

Onyx have been our IT providers for the last 20 years and the service they provide to us is outstanding. They consistently work with us to improve our systems to ensure the IT technology we work with meets the needs of the business and our staff. Working with Onyx is a true partnership and not a typical supplier/customer relationship.

NWES Group