Voice over IP and Hosted Voice

Is Hosted Voice the right choice for my Business?

Many businesses have previously opted for ISDN Telephone System. ISDN is a system that has been in place for the last three decades and whilst it may be viewed as reliable, it is now legacy technology. When reviewed against newer developments in VoIP, ISDN is now expensive, very inflexible and contains outdated features.
Therefore, many businesses are now adopting Hosted VoIP due to the setup and management being simple, easy to scale and very cost effective.
All you need is a phone connected to the internet and a seat within the hosted voice plat­form, which after the initial setup can be achieved very quickly.

What are the main benefits of switching to Hosted Voice?

Reduced Costs: You can save 35% on average by adopting IP Voice instead of traditional phone lines.
Disaster Recovery: With Hosted Voice, your environments are built with disaster recovery options should an outage occur, meaning it’s easy to reroute calls to mobiles or alternative telephone lines.
Feature-rich: From easy sync ability and mobile twinning to in-built music on hold and voicemail to email settings, the range of features available enables you to manage your business communications effectively.
Quick Setup for Users: Users can be set up in minutes, with add-ons and changes made quickly and simply. Plus, it’s easy to scale and add new users with no disruption.
Software Assurance: You benefit from constant access to the latest automatic software up­dates which protect your business from telephony toll fraud.
Trusted Environment: With over 40 years of experience, the Mitel phone system is adopted by 15,000 business users in the UK already so you can be rest-assured that it’s trusted.

Get in touch with us today.

Onyx have been our IT providers for the last 20 years and the service they provide to us is outstanding. They consistently work with us to improve our systems to ensure the IT technology we work with meets the needs of the business and our staff. Working with Onyx is a true partnership and not a typical supplier/customer relationship.

Michele Stewart - Head of Contracts and Compliance, NWES

I have personally worked with Onyx now for nearly 20 years from the inception of our first company and have helped us evolve over this time steering us in the right direction with all our IT requirements, taking the time to understand our business and what is important to us. Onyx have implemented solutions such as system monitoring which has meant that the majority of day to day problems are fixed before we even become aware of them. Both friendly and professional their knowledge base is excellent and I am looking forward to working with them for the next 20 years!

Gavin Chenery - Director, Spectra Packaging Ltd

As the Insight group continue to evolve and grow we rely heavily on Onyx IT to support our complex multi-site, multi-company IT infrastructure, from basic user help and assistance to complex and mission critical server administration and everything in between. The Onyx IT team are approachable, professional and extensively knowledgeable, a one stop solution for all of our IT needs. Data security and disaster recovery is a key focus of their support for us in the heavily regulated financial industry. We all sleep a little easier knowing Onyx's 24-hour monitoring is in place. I have no hesitation in recommending their services.

Colin Kelly - ICT Manager, Insight Financial Associates

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Liam Betts - Managing Director, Gasway Services Ltd

Onyx have provided us with an excellent level of service over many years. Nothing is too much trouble for the team at Onyx and the speed at which they respond is very impressive. As well as hands on support and monitoring of our network, Onyx give us advice and guidance on IT storage, systems and back up and will always help us in choosing and setting up new computers and input devices – invaluable, as we no longer have that expertise in-house

Hilary Mc Donald - CEO, Age UK Norfolk