Voice over IP and Hosted Voice

Is Hosted Voice the right choice for my Business?

Many businesses have previously opted for ISDN Telephone System. ISDN is a system that has been in place for the last three decades and whilst it may be viewed as reliable, it is now legacy technology. When reviewed against newer developments in VoIP, ISDN is now expensive, very inflexible and contains outdated features.
Therefore, many businesses are now adopting Hosted VoIP due to the setup and management being simple, easy to scale and very cost effective.
All you need is a phone connected to the internet and a seat within the hosted voice plat­form, which after the initial setup can be achieved very quickly.

What are the main benefits of switching to Hosted Voice?

Reduced Costs: You can save 35% on average by adopting IP Voice instead of traditional phone lines.
Disaster Recovery: With Hosted Voice, your environments are built with disaster recovery options should an outage occur, meaning it’s easy to reroute calls to mobiles or alternative telephone lines.
Feature-rich: From easy sync ability and mobile twinning to in-built music on hold and voicemail to email settings, the range of features available enables you to manage your business communications effectively.
Quick Setup for Users: Users can be set up in minutes, with add-ons and changes made quickly and simply. Plus, it’s easy to scale and add new users with no disruption.
Software Assurance: You benefit from constant access to the latest automatic software up­dates which protect your business from telephony toll fraud.
Trusted Environment: With over 40 years of experience, the Mitel phone system is adopted by 15,000 business users in the UK already so you can be rest-assured that it’s trusted.

Get in touch with us today.

Onyx have repeatedly been very swift to respond and to solve any IT issues we have had and I would recommend them every time. With a confident, knowledgeable and co-operative team, Onyx quickly get to the cause of any problem and many times they have actually resolved issues before we have been aware of them!

Signs Express Norwich

We would like to send a big thank you to all at Onyx for such a smooth and professional operation. We did not incur any major problems and everyone is very pleased with the outcome. The new server is excellent and the sorting of email has been brilliant. Any problems we have had Onyx have been available on the telephone and queries have been answered immediately. The upgrade has made a difference to our everyday workload.

CTM Harpley Engineering Ltd

Gipping have worked with Onyx since 2004, they oversee our whole IT installation, providing support to both our head office and construction sites. In a world where we are ever more reliant on our IT systems Onyx are pro-active in resolving issues before they cause problems to our operations enabling us to focus on our core business. We would have no hesitation in recommending Onyx and the service they provide to other Companies.

Gipping Construction

Gasway have enjoyed a partnership with Onyx for nearly 20 years and they have never let us down. From supply of equipment, installation of desktops and servers, Office 365 and working closely with our other 3rd party vendors they are always available with sound and understandable advice. Most importantly whether it’s a new project or IT support their response seems almost instant allowing us to retain the ‘nimbleness’ in our own operations. Onyx are a great choice for a trusted IT partner and advisor.

Gasway Services Ltd

Onyx have provided us with an excellent level of service over many years. Nothing is too much trouble for the team at Onyx and the speed at which they respond is very impressive. As well as hands on support and monitoring of our network, Onyx give us advice and guidance on IT storage, systems and back up and will always help us in choosing and setting up new computers and input devices – invaluable, as we no longer have that expertise in-house

Age UK Norfolk